FAQ

How long does shipping take?

Orders are typically delivered within 5–8 business days. Customers in Port Said may receive their orders within 1 business day.

How can I track my order?

Once your order is shipped, we will provide updates regarding its delivery status.

What is your return policy?

We offer returns and exchanges within 14 days of receiving your order. Items must be unworn, unused, in their original packaging, and accompanied by the receipt.

Who pays for return shipping?

Customers are responsible for the return shipping costs.

Can I exchange an item?

Yes, exchanges are available within 14 days, subject to stock availability.

What payment methods do you accept?

We accept the payment methods displayed at checkout.

How can I contact Salon Vert?

You can reach us through our Contact Us page, Instagram, WhatsApp, or email.

Do you offer delivery in Port Said?

Yes, we offer delivery in Port Said, with most orders arriving within 1 business day.

What if I receive a damaged item?

Please contact us immediately with your order number and photos of the item, and we'll help resolve the issue.